All decisions taken by humans are 80% emotional and 20% logical.
So it’s essential to factor emotions into the equation whenever one is dealing with people.
To become a great project manager, one needs to work on some competencies that will help in achieving one’s goals. Emotional intelligence and empathy are usually not talked about when discussing project management, but through experience, one had learned that they are the actual real tools that everyone needs to be successful at their job.
As project managers, people interact with many different stakeholders on a daily basis. Each stakeholder brings a different personality to the table. As PMs, their job is to empathically and intelligently deal with their stakeholder’s emotional state.
How does one usually deal with a non-performing asset/resource?
- Threatening them with a salary reduction or layoff?
- Try to understand where they’re coming from?
The threat of salary reduction or layoff might work sometimes, but in most cases, it pushes the employee to start looking for other jobs in the market. These kinds of threats also spoil the relationship with them and hinder any future opportunity to work with them.
Another way to deal with non-performing resources would be to understand the problems which might be preventing them from delivering the project. Doing so will help stand in their shoes, understand the problem and come up with a solution.
How to deal with an angry client?
- One should stand the ground and prove he/she is always right?
- Or put our self in the client’s position to understand their perspective?
Proving one is right might work in certain cases but at a big risk of spoiling the relationship with the customer.
Another approach would be to ask the client the following questions:
- Question to the client: What seems to be the problem?
- The correct reply should be that ” I understand and I’d be frustrated too if I were in your position facing that problem.”
- The next question to the client should be: “What can I do to make the problem go away?”
And that’s it! Having listened to the client’s problem as well as listening to the suggested solution will make them feel much better.
contact name: Rohit, company
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